Terms and Conditions

These Terms & Conditions govern the use of the website operated by Olivia's Montréal Market and apply to all purchases made through oliviasmontrealmarket.com.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

Website Use

By using this website, you confirm that you are legally capable of entering into binding agreements and that all information provided during the ordering process is accurate and complete.

We reserve the right to restrict access to our website or services if misuse, fraudulent activity, or violations of these Terms & Conditions are identified.

Product Information

Olivia's Montréal Market strives to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate and up to date.

However, occasional typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors, update information, or modify product details without prior notice.

Product images are provided for illustrative purposes and may vary slightly from the actual product received.

Pricing and Payments

All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

Payment must be successfully authorized and received before an order can be processed. We reserve the right to refuse or cancel orders where payment cannot be verified or completed.

Available payment methods are displayed during checkout and may vary depending on location and availability.

Order Acceptance

Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute final acceptance of your order.

We reserve the right to refuse, limit, or cancel any order at our discretion, including situations involving suspected fraud, pricing errors, product availability issues, or violations of these Terms & Conditions.

Processing and Shipping

Orders are generally processed within 1 to 3 business days after payment confirmation.

Estimated delivery times typically range from 5 to 10 business days, depending on the destination and carrier operations.

Delivery estimates are provided for informational purposes only and are not guaranteed. Delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our control may occur.

Additional details regarding shipping can be found in our Shipping & Delivery Policy.

Returns and Refunds

Information regarding eligible returns, refunds, exchanges, and return procedures is outlined in our Return & Refund Policy.

Orders that have already entered processing or have been shipped cannot be cancelled.

Customer Responsibilities

Customers are responsible for providing accurate billing and shipping information when placing an order.

If an incorrect address is submitted, customers should contact us immediately at info@oliviasmontrealmarket.com. While we will make reasonable efforts to update the information, changes cannot be guaranteed once processing has begun.

Olivia's Montréal Market is not responsible for delivery issues resulting from inaccurate or incomplete customer-provided information.

Limitation of Liability

To the fullest extent permitted by applicable law, Olivia's Montréal Market shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our liability shall be limited to the amount paid for the specific product giving rise to the claim.

Intellectual Property Rights

All content available on this website, including but not limited to text, images, graphics, logos, designs, product descriptions, and website elements, is the exclusive property of Olivia's Montréal Market or its licensors.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written authorization.

Complaints and Customer Support

Customer satisfaction is important to us. If you have any questions, concerns, or complaints regarding our products or services, please contact our support team.

We aim to review and respond to all inquiries within a reasonable timeframe.

Email: info@oliviasmontrealmarket.com

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Canada.

Any dispute arising from the use of our website, products, or services shall be subject to the jurisdiction of the appropriate Canadian courts.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Business Name: Olivia's Montréal Market
Website: oliviasmontrealmarket.com
Email: info@oliviasmontrealmarket.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Acceptance of Terms

By using this website and placing an order with Olivia's Montréal Market, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.