Return Policy
At Olivia's Montréal Market, we are committed to providing quality products and a positive shopping experience. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds may be requested. By placing an order with us, you agree to the terms described below.
Returns for Eligible Products
Most regular-priced items may be returned if they meet the conditions outlined in this policy. Returned products must be unused, in their original condition, and returned within the specified return period.
Final Sale Items
Products purchased during promotional events, clearance sales, seasonal discounts, or other special offers are considered final sale items. These items are not eligible for refunds, returns, or exchanges.
We encourage customers to carefully review product details and sizing information before completing a purchase.
Return Shipping Costs
Customers are responsible for all return shipping expenses. Original shipping charges are non-refundable unless the return is the result of a defective or incorrect item received.
We recommend using a tracked shipping service, as Olivia's Montréal Market cannot be held responsible for returns lost during transit.
Order Processing and Cancellation
Once an order has been submitted and entered into processing, it cannot be cancelled, modified, or refunded prior to delivery. This allows us to maintain efficient order fulfillment and inventory management.
If you no longer wish to keep an item after receiving it, you may request a return in accordance with this policy.
Return Request Period
Customers must submit a return request within 14 days of receiving their order. Requests made after this period may not be approved.
To ensure eligibility, please contact our support team as soon as possible after delivery.
Size Selection Responsibility
Customers are responsible for selecting the correct size before placing an order. We strongly recommend reviewing the size guide available on our website before making a purchase.
Orders placed for the purpose of testing multiple sizes of the same product may not qualify for return or exchange approval.
Defective or Damaged Products
If you receive an item that is damaged, faulty, or contains a manufacturing defect, please contact us promptly with photographs and a description of the issue.
Upon verification, we may offer one of the following solutions:
- A replacement product
- A store credit
- A full refund, where applicable
Each case is reviewed individually to ensure a fair resolution.
Refund Processing
Once a returned item has been received and inspected, we will notify you regarding the status of your refund request.
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.
How to Request a Return
To initiate a return request, please contact our customer support team at:
Email: info@oliviasmontrealmarket.com
Please include your order number and a brief explanation of the reason for your return. If your request is approved, detailed return instructions will be provided.
Returns sent without prior authorization may not be accepted.
Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Business Name: Olivia's Montréal Market
Website: oliviasmontrealmarket.com
Email: info@oliviasmontrealmarket.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Acceptance of This Policy
By purchasing products from Olivia's Montréal Market, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy.