Privacy policy
At Olivia's Montréal Market, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide when placing an order, contacting our customer service team, subscribing to communications, or interacting with our website. This information may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- IP address
- Device and browser information
- Website activity, including pages visited and products viewed
We collect only the information necessary to provide our services and improve your shopping experience.
How We Use Your Information
Your personal information may be used to:
- Process and fulfill orders
- Manage payments and transactions
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Detect and prevent fraudulent activity
- Communicate promotions and updates where legally permitted
All personal data is processed solely for legitimate business purposes and in accordance with applicable privacy laws.
Sharing Your Information
To operate our business efficiently, we may share necessary information with trusted third-party service providers, including:
- Payment processing providers
- Shipping and delivery partners
- Website analytics services
- Marketing and advertising platforms
These providers receive only the information required to perform their services and are expected to maintain appropriate security and confidentiality standards.
We do not sell, rent, or trade your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer needed, it is securely deleted, anonymized, or otherwise disposed of in a safe manner.
Cookies
Our website uses cookies and similar technologies to improve website functionality, personalize user experiences, analyze traffic, and support marketing efforts.
You may manage or disable cookies through your browser settings. Please note that certain features of the website may not function properly if cookies are disabled.
For additional details, please refer to our Cookie Policy.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your personal data
To exercise any of these rights, please contact us at info@oliviasmontrealmarket.com.
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Olivia's Montréal Market
Website: oliviasmontrealmarket.com
Email: info@oliviasmontrealmarket.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Acceptance of This Policy
By using our website and purchasing products from Olivia's Montréal Market, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.