Shipping & Delivery Policy
At Olivia's Montréal Market, we are dedicated to ensuring that every order is processed efficiently and delivered as smoothly as possible. This Shipping & Delivery Policy outlines important information regarding order processing, shipping timelines, and delivery responsibilities.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team begins preparing it for shipment. Orders are typically processed within 1 to 3 business days.
After your order has been dispatched, you will receive a confirmation email containing tracking information so you can monitor your shipment's progress.
During peak shopping periods, promotional events, or holidays, processing times may be slightly extended. We appreciate your understanding during these busy periods.
Delivery Timeframes
Estimated delivery times generally range between 5 and 10 business days, depending on the destination and local carrier operations.
Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including:
- Severe weather conditions
- Carrier service interruptions
- Customs inspections where applicable
- Public holidays
- High seasonal shipping volumes
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.
Shipping Coverage
Olivia's Montréal Market ships to customers throughout Canada. Orders are processed through our fulfillment network and dispatched using trusted shipping partners selected to provide reliable service.
Shipping Fees
Shipping costs, if applicable, are calculated automatically during checkout based on the destination and contents of your order.
From time to time, we may offer free shipping promotions. Any active promotions will be clearly displayed on our website.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at info@oliviasmontrealmarket.com. While we will make every effort to update the information before shipment, changes cannot be guaranteed once processing has begun.
Olivia's Montréal Market is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation. Carrier systems occasionally require additional time to update shipment status information.
Delivered Orders
Responsibility for an order transfers to the customer once the shipping carrier confirms successful delivery to the address provided during checkout.
If you believe a delivered package is missing, we recommend first checking with household members, neighbors, building management, or the local carrier before contacting our support team.
Lost or Delayed Shipments
If your order experiences an unusual delay or appears lost in transit, please contact us and we will work with the carrier to investigate the shipment status and assist where possible.
Contact Information
For questions regarding shipping, delivery, or tracking information, please contact us:
Business Name: Olivia's Montréal Market
Website: oliviasmontrealmarket.com
Email: info@oliviasmontrealmarket.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Acceptance of This Policy
By placing an order with Olivia's Montréal Market, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.